Refund policy

Return & Refund Policy

Effective Date: [08/07/2026]

At SHOPLIX, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return, replacement, or refund under the terms below.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product if:

The item is damaged, defective, or broken upon delivery.
The wrong product was delivered.
The product received is significantly different from its description on our website.

To be eligible for a return, the product must:

Be unused and in its original condition.
Include original packaging, tags, manuals, and accessories.
Be accompanied by proof of purchase.

2. Non-Returnable Items

The following items cannot be returned unless received damaged or defective:

Personal care products
Innerwear and hygiene products
Customized or personalized products
Digital products and downloadable content
Gift cards

3. Return Process

Submit a return request through your account or contact customer support.
Provide order details and supporting photos/videos if required.
Once approved, pickup instructions will be shared.
After inspection, the return will be processed.

4. Refund Policy

Refunds will be issued when:

A returned product passes inspection.
An order is cancelled before shipment.
The ordered product is unavailable.

Approved refunds will be processed to the original payment method within 7–14 business days after approval.

5. Replacement Policy

Customers may request a replacement instead of a refund for:

Defective products
Damaged products
Incorrect products received

Replacement requests must be submitted within 7 days of delivery.

6. Order Cancellation

Orders may be cancelled before dispatch for a full refund.
Orders already shipped cannot be cancelled and must follow the return process.

7. Shipping Charges

Return shipping costs for defective, damaged, or incorrect products will be borne by SHOPLIX.
For other approved returns, shipping charges may be deducted from the refund amount.